ANCOVA & Factorial ANOVA
December 25, 2018
social psychology
January 17, 2019

Human resource Management
Need Help with your Assessment?
Post your query to your fellow students in the Discussion Forum – Need Help with Your
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Alternatively, post your query to the Facebook Study Group for your course.
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can upload your assessment here and ask your fellow students for a constructive and
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Perhaps, you can even help another student and answer their questions.
Sharing information is the key to success and remember the only silly question is the one
that remains unasked!!!Authorised by – Head Business Faculty
Issue Date – 06/02/18
Doc Name – BSBHRM501 Student Assessment Final
Version 4.4
Page 3 of 14
Questions
1. Many HR practitioners start with a focus on a particular speciality at an
operational level. The concept of aligning services to the business’s strategy can
be challenging. Explain how you as a HR professional can think more
strategically and learn about or demonstrate a better understanding of the
strategic needs of the business.
Insert your response here. Add extra pages as necessary.
2. What are currently the most significant challenges and issues for the delivery of
HR services in organisations?
a) Consider what you see as the foremost challenge in your own organisation, or
one you are familiar with, and post it on the Discussion Forum explaining why
you have chosen this challenge and requesting comments and solutions from
others.
b) Write a 300 to 500 word summary of the challenge and suggested solutions.
Remember to help your classmates by ensuring you provide them with suggestions
for solutions to their challenges.
Insert your response here. Add extra pages as necessary.
3. Name two ways ABS data is used by HR managers in their planning
Insert your response here.
4. Technology is playing an increasing role in human resources delivery. What are
some of the most common software packages that you are using in your
workplace, or others that are currently available to support HR? Identify three
of them and how they are used.
Insert your response here. Add extra pages as necessary.
Assessment Task 1Authorised by – Head Business Faculty
Issue Date – 06/02/18
Doc Name – BSBHRM501 Student Assessment Final
Version 4.4
Page 4 of 14
5. a) What are the core functions and responsibilities of HR departments?
Insert your response here
b) What changes can you see to these functions now and in the future?
Insert your response here
6. List 5 pieces of legislation affecting workplaces that every HR practitioner should
be aware of and make sure there are policies in the organisation to cover the
requirements.
1 2 3 4 5
7. If you were asked to develop a Dress Code for your organisation, outline the
steps you would take to do this.
Insert your response here.
8. a) Provide one reason why an HR policy might need to be reviewed or changed.Authorised by – Head Business Faculty
Issue Date – 06/02/18
Doc Name – BSBHRM501 Student Assessment Final
Version 4.4
Page 5 of 14
Insert your response here.
b) How should such changes best be communicated to managers and staff?
Insert your response here.
9. What is a Service Level Agreement (SLA) and what should it cover?
Insert your response here.
10. How would you go about selecting and managing appropriate independent
providers to undertake HR services? Your answer should be 250 to 500 words in
length.
Insert your response here.
11. Do employees who are smokers have the right to smoking breaks and places
where they can smoke? Research the current legislation and you’re learning
resources on this topic; now explain what options you might have as an HR
practitioner in dealing with this issue should it arise in your workplace.
Insert your response here
12. What do you understand by the following terms in the context of HR
management?Authorised by – Head Business Faculty
Issue Date – 06/02/18
Doc Name – BSBHRM501 Student Assessment Final
Version 4.4
Page 6 of 14
Term Insert your answer here
Balanced Scorecard
Blended workforce
Bullying (workplace
bullying)
Contract for services
Cost-Benefit Analysis
Diversity
EAP
Empowerment
HR Audit
Human Resource
Outsourcing (HRO)
Request for proposal (RFP)
Strategic HRM
Talent Management
Virtual HR
Workforce PlanningAuthorised by – Head Business Faculty
Issue Date – 06/02/18
Doc Name – BSBHRM501 Student Assessment Final
Version 4.4
Page 7 of 14
Scenarios and Activities
Activity 1:
Assume you have been given the responsibility for surveying your HR department’s
internal stakeholders (including 210 managers and staff) to determine their level of
satisfaction with HR’s performance over the past year.
1) Develop the survey.
Your survey should include at least 10 questions. Text responses are not
necessarily required. A scaling system (1-5) for level of importance or multiple
choice is suggested for ease of collection and analysis with a smaller number of
open-ended questions.
Attach your survey here.
2) Explain the system and processes used to collect the feedback, to analyse it and
report on it.
Insert your answer here. Add extra pages as necessary
3) As part of the extra support needed for collating the feedback, you have given
some of the work to an intern. While working in the HR open plan office, the
intern was seen going through the employee files sitting on top of the filing
cabinet ready to be filed. Outline your response to this and explain why you
responded in this way.
Insert your answer here. Add extra pages as necessary
Assessment Task 2Authorised by – Head Business Faculty
Issue Date – 06/02/18
Doc Name – BSBHRM501 Student Assessment Final
Version 4.4
Page 8 of 14
The survey reveals disappointment among younger staff in the lack of sufficient
training and development to prepare them for more responsible roles. You believe
that this has impacted on staff satisfaction and turnover and consider a part-time
talent manager and specific training budget would go some way to providing a
solution.
Develop a recommendation for consideration by management for the new
program.
Your submission should include:
• A program needs statement
• Program goals
• Scope of the program (activities and resources)
• The proposed budget
• A cost-benefit analysis
• How the program will be monitored and evaluated
Insert your answer here. Add extra pages as necessary
Activity 2:
With the changing role of HR it is critical that HR professionals keep their skills up
to date.
1) Explain three ways in which you ensure your knowledge and skills remain
current
2) Research one blog site, LinkedIn discussion group, SlideShare or other social
media or online resource that you have found useful and provide a brief
overview of it. Your answer should be approximately 300 words.
Insert your answer here. Add extra pages as necessaryAuthorised by – Head Business Faculty
Issue Date – 06/02/18
Doc Name – BSBHRM501 Student Assessment Final
Version 4.4
Page 9 of 14
Project
Part A
Write a submission with background information on an agreement (SLA) and an
implementation plan for the provision of a Human Resource Service to be provided
by an independent contractor.
In the submission, agreement and plan you will need to provide evidence of:
• Analysis of the business strategy and/or operational plans that have determined
the requirement for the service
• An outline of what is required to meet the identified need(s)
• Consultation with stakeholders
• Options considered for delivery of the service
• Agreed service specification
• Agreed roles & responsibilities
• Timelines
• Appropriate training support
• Quality assurance measures
• Ethical service delivery standards consistent with the organisation’s code of
conduct
Insert your answer here. Add extra pages as necessary.
Part B
Develop selection criteria for the contractor and the methodology for selection.
Insert your answer here. Add extra pages as necessary.
Assessment Task 3Authorised by – Head Business Faculty
Issue Date – 06/02/18
Doc Name – BSBHRM501 Student Assessment Final
Version 4.4
Page 10 of 14
Part C
Assuming the service has now been provided. Prepare a critical analysis of it for the
management committee to be presented as a PowerPoint presentation. Indicate,
by way of recommendations, how the service should be conducted if it were to be
done again.
This critical analysis should include:
• Diary of service monitoring issues during delivery
• How underperformance and agreed variation was dealt with
• Analysis of data from survey of clients and feedback from clients
• Specific reporting of any unethical behaviour
• Recommend changes for future service delivery
Insert your presentation here.Authorised by – Head Business Faculty
Issue Date – 06/02/18
Doc Name – BSBHRM501 Student Assessment Final
Version 4.4
Page 11 of 14
Workplace Reports
Task 1
For this section you will need to complete a report based on either your current or
a previous role, or a simulated workplace situation, where you have been part of,
or managed an HR function within an organisation.
a) Outline the functions of the HR department and the roles and responsibilities of
each member of the HR team. Attach your job description and the job
description of each of the team members.
b) Provide a list of the key policies of the unit or department. Explain how these
are maintained, updated and version controlled.
c) Explain how your unit is managing diversity in the workforce.
Your report should include:
• A description of your organisation and workforce
• The organisational chart for HR
• A summary of the legislation that applies to diversity and equity
• Development and communication of policy, procedures and codes of practice
• Training
• Engaging stakeholders
• Supporting and monitoring compliance
Task 2
For this you will need to ask your manager, client or workplace supervisor to
complete a Third-Party Report.
Ask them to review it and answer the questions. If they need to speak with the
assessor in regards to any of the document then please call your assessor to
discuss. If you are not currently working in HR, consult your tutor/assessor about
work experience or an alternative task.
Assessment Task 4Authorised by – Head Business Faculty
Issue Date – 06/02/18
Doc Name – BSBHRM501 Student Assessment Final
Version 4.4
Page 12 of 14
BSBHRM501 Manage human resources services
Student Name: _____________________________
Instructions to Supervisor / Third Party
We are seeking evidence to support a judgment about the participant’s
competence from people who work closely with him/her. We would like you to
complete this report. We value your contribution.
Part 1: Please answer the following questions
Your current position is?
__________________________________________________
How long has the participant worked with you? ___________
Are you willing to be contacted if further information is required? Yes No
Part 2: Read each of the statements in the chart below.
Place a tick in the appropriate box regarding whether the participant competently
and consistently performs the tasks described. If you wish, add further comments
in the section provided. (UTA – Unable to Assess)
Does participant consistently perform the
following tasks?
YES NO UTA
Determine strategies for delivery of human
resources services
Manage the delivery of human resources services
Evaluate human resources service delivery
Manage integration of business ethics in human
resources practices including ensuring that
personal behaviour is consistently ethical, reflects
the values of the organisation and confidentiality
is maintained
Third Party Evidence ReportAuthorised by – Head Business Faculty
Issue Date – 06/02/18
Doc Name – BSBHRM501 Student Assessment Final
Version 4.4
Page 13 of 14
Demonstrates skills in planning and implementing
a coordinated approach to human resources
functions across the organisation
Demonstrates methods of engaging key
stakeholders, developing and monitoring human
resources plans, and aligning human resources
with broader business objectives
Applies knowledge of relevant legislation

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